Kristin Cohn
Silicon Valley / San Francisco Bay Area
kristin.cohn@yahoo.com


IT Program Management: Program/Project Manager • Business Systems Analyst
Dynamic, customer-focused IT professional with twelve years experience handling global, enterprise-wide, IT initiatives ranging from customer facing to factory floor projects.

Areas of Expertise
Order-to-Cash OTC • ERP (SAP/Oracle) • Integration (B2B/B2C/EDI/Customer)
Cross Functional Initiatives • Global / Multi-Location Implementations
Tech Manufacturing • Customer Satisfaction



PROFESSIONAL EXPERIENCE

SEAGATE TECHNOLOGY • Scotts Valley, CA • 2007 - 2009
The world's largest manufacturer of disk drives with $11 billion in annual revenues and 54,000 employees worldwide

IT Program Manager – Managed large cross functional projects for both IT and business principles involving multi-million dollar investments, tight timelines and high customer expectations
• Customer Data Foundation Program – Consolidated multiple customer master data sources into one reducing overhead costs associated with data creation, usability and maintenance. Solution included major application purchase from Oracle and agreement on requirements across multiple business organizations
• Branded Solutions eCommerce Outsource Solution – Implemented outsourced solution for OTC on specific branded products within tight timeline for holiday marketing campaign. Solution included specific functionality for distributor sales programs and was implemented in 90 days


NETAPP • Sunnyvale, CA • 2006 - 2007
A global provider of storage solutions with $3.6 billion in annual revenue and 7600 employees

Business Systems Analyst / Project Manager – Managed integration projects for Operations involving direct integration applications with outsourced manufacturing operations and third party logistic providers
• Available-to-Promise (ATP) Consolidation Project – Current OTC process with integration to contract manufacturer supplied two ATP dates. Process with manufacturing partner was consolidated to include only one ATP date determination and lockdown thus reducing the time to confirm delivery date to external customer and greatly increasing customer satisfaction


JABIL CIRCUIT • San Jose, CA / St. Petersburg, FL • 2000 - 2006
A global provider of electronic manufacturing services with more than $12 billion in annual revenues and 61,000 employees worldwide

Global Business Systems Analyst / Project Manager (2003 – 2006) – Managed all IT projects for a specific customer (NetApp) greatly improving the customer's satisfaction regarding IT solutions provided by Jabil
• SAP Serialization Tool – Custom application developed to improve factory floor efficiency in building large configure-to-order servers for NetApp. Final solution decreased time for each server build by more than one-half
• 3A4 Purchase Order Process – Maintained and enhanced the Rosettanet 3A4 order process between NetApp and Jabil. This process removed all need for human intervention for 85% of NetApp's order book and handled sending ATP dates to NetApp front-end customer service system


Senior Programmer Analyst (2000 – 2003) – Senior member of B2B development team responsible for developing Jabil's state-of-the-art B2B automated order processing system which greatly reduced overhead costs associated with complex order entry.
• Nokia 3A4 Purchase Order Process – Rosettanet automated process that saved both Noka and Jabil money in that it automated the processing of booking hundreds of line items on Nokia's open order each month. Previous to the system being developed, a team of Order Analysts were required to process the order lines each month
• NetApp 3B2 Advance Ship Notice – Developed a multi-level Rosettanet 3B2 PIP for NetApp that completely automated the receiving process and reduced the need for human intervention regarding serial data processing
• Cisco eHub Process – Developed back-end SQL statements to support Cisco's eHub implementation. This process gave Cisco the ability to see in real time the status of inventory levels across all products being manufactured at Jabil


EDIX CORP. • Clearwater, FL • 1998 - 2000
A national provider of medical transcription services with a large, home-based transcriptionist pool specializing in providing transcription services to hospitals and large physician groups

Programmer Analyst – Key member of development team that developed and maintained all proprietary applications for the company nationwide
• Remote Processing System (RPS) – Proprietary C++ application used to receive patient demographic data from hospitals and physician groups. The data was then matched to the headers of reports based on matching algorithm, thus alleviating the need for the MT to type all the patient data (name, address, etc)
• Transcriptionist Processing System (TPS) – Proprietary C++ application used to send down the sound files to transcribe to the MT when she logged into the system based on case-by-case priority and MT assignment and ability.
• Voice Capture System (VCS) – Proprietary C++ application used to capture the doctor's dictation in sound files that were later broken up and sent down to the MT's via the TPS system. This system was phone based and used standard telecom commands to be controlled by the doctor


COLORBYTE SOFTWARE • Tampa, FL • 1996 - 1998
A small software house providing printer drivers and color correction software to the global textile industry

Programmer Analyst – Worked under key technical principle providing coding functions mainly focused on porting code from the Unix platform to the Mac and Windows NT platforms.


EDUCATION

1996 University of South Florida, Tampa, FL (graduated with honors)
BS Management Information Systems

1990 Hillsborough Community College, Tampa, FL
AA Business Administration


CERTIFICATIONS & ASSOCIATIONS

ITIL Framework Class Certification – November 2006
Toastmasters International Competent Communicator – September 2007
Toastmasters International Competent Leader – December 2007
President Seagate Toastmasters - February 2008 – January 2009